If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
If you return goods before six months and the dispute went to court, it would be for the store to prove the goods weren't faulty when you bought them. After that, it's for you to prove they were. So the burden of proof is far easier in under six months. Within six years – the longest you have to claim fault.
If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason within 14 days, they have to pay to send it back (as long as you made this clear in your listing).
Even if the store
won't issue a
refund,
you have options.
You may be able to mediate the dispute or ask your credit card
company for a chargeback.
Contact the business.
- Be clear with your complaint.
- Also state you want a refund.
- Realize that the first person you speak to might not be able to help you.
If the item is returned used or damaged, you will no longer be able to issue a partial refund to the buyer even if you qualify to issue partial refunds under our seller protections. Accept the return: The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs).
Within 30 days.
You can usually still get a full refund due to what's called your 'short-term right to reject'. After that only expect exchange, repair or part-refund.Free of charge, 2-year guarantee for all goods
If goods you bought anywhere in the EU turn out to be faulty or do not look or work as advertised, the seller must repair or replace them free of charge or give you a price reduction or a full refund.You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don't have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you've returned your goods.
Amazon's policy is refund outgoing postage - 30 days: Yes, Amazon themselves will refund the outgoing return postage even after 14 days past delivery. Third party sellers aren't required to. Not disagreeing with you BUT on Amazon their policies often exceed what is required by law and it can be hard to keep up.
Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. ebay will always make a decision in favor of the buyer. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance.
This is another area where sellers can lose money, so eBay allows sellers to specify who pays the return shipping. Obviously, if the item is grossly misrepresented, damaged, or the seller is at fault in the listing, eBay will require that the seller pays return shipping. Otherwise, the buyer usually pays.
While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned.
In most cases, you'll be covered by eBay Money Back Guarantee. What happens if the seller doesn't respond or won't give me a refund? Under eBay Money Back Guarantee, the seller has 3 business days to resolve your issue.
Amazon refunds the order to the customer on seller's behalf. From what I see is that Amazon just deducts label cost and issues refund for the balance. Which means that the seller pays the original shipping cost to the customer regardless of the reason for return. Item price $7.91 plus shipping.
Step by Step
- Click Search in the History drop down menu.
- Select the order you want to prepare a Return Shipping Label for.
- Click Return Label.
- The Return Label window will open.
- Select the Mail Service for your return shipping label.
- Then select Continue.
- Choose who will email the label.
- Add a note to your customer.
To cancel a Return request:
- Go to your Purchase history - opens in new window or tab and find the item.
- Select See request details in the More actions dropdown menu.
- Select Close your request and choose your reason from the dropdown menu.
Either select 'Cancel label' from the Print postage label screen, or go to 'My eBay' > 'Sell' > 'Postage Labels', find the label you wish to cancel, and then select 'Cancel' from the 'Actions column'. The cost of the label will be refunded to your PayPal account within 21 days.
Return an item you bought as a guest
- Find the email with the subject line starting “Order Confirmed”.
- Select View order details.
- Choose Return item.
- Select your reason for returning the item.
- Select Next.
- If you like, you can add a message for the seller and add up to 10 photos.
- Select Confirm return.
Even if you specify “no returns accepted,” under the eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing description.
If you're a managed payments seller, you'll be charged payments processing fees when a buyer pays for one of your items. Generally speaking, we'll refund processing fees if you fully refund a buyer to resolve a refund, return, or cancellation request.
If you're returning an item, you'll need to post it back to the seller. You can do that using an eBay return label, or a label from another postal carrier. Once the seller has accepted your return request, you'll be asked to send the item back.
A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. The key benefits of a return shipping label are convenience, efficiency and customer satisfaction.
Attract buyers with free returns
eBay does not guarantee that each seller will experience the same lift or any lift at all. "Free returns" refers to when the seller pays return shipping no matter the reason for return, with no restocking fee.All you have to do is drop it off at your local Post Office. You don't even have to print a return label at home. If you prefer, you can just pop into your local branch and we'll scan the QR code straight from your phone. Select Return or Replace items.
If you're returning an item, you'll need to post it back to the seller. You can do that using an eBay return label, or a label from another postal carrier. Once the seller has accepted your return request, you'll be asked to send the item back.
All return-eligible items, weighing under 50 lbs and sold by Amazon, have at least one free return option. You can return the item for any reason in new and unused condition for up to 30 days after purchase.
To start your free return, head to the “Your Orders” page on Amazon.com or the Amazon app. Select the item you want to return, and then click on the reason you're returning it (any reason qualifies for free returns). After that, choose a location convenient for you — but here's where you need to pay attention.
Amazon refunds the order to the customer on seller's behalf. From what I see is that Amazon just deducts label cost and issues refund for the balance. Which means that the seller pays the original shipping cost to the customer regardless of the reason for return. Item price $7.91 plus shipping.
Making returns on Amazon isn't usually free, but it can be if you follow a simple rule. Returns for most items purchased on Amazon aren't free. Amazon will deduct the price of shipping if customers use the provided shipping label. Otherwise, customers can ship items back on their own dime.
Return Shipping Costs
If you return an item using a paid method (dropoff or pickup) from the Online Returns Center (Amazon.com Full Site), the cost of return shipping as well as any restocking fees that may apply, will be deducted from your refund.Amazon.com does not accept returns for items fulfilled by third-party sellers. If the item you purchased from Amazon.com isn't returnable per the Amazon return policy, you'll see a message about that in the Online Returns Center. If you have a non-returnable item that arrived damaged or defective you can Contact Us.
In most cases, used or open box items purchased from Amazon Warehouse and shipped from Amazon.com can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
In many cases, we'll provide you with a pre-paid returns label. If your return is not the result of an Amazon error, and you're using a pre-paid return label, we'll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99.
Free Returns on Eligible Product(s)
If for any reason you are not satisfied, you can return eligible product(s), within 30 days of receipt, for a full refund in accordance with our Returns Policy. Amazon will provide a printable pre-paid return label and pay for the return delivery costs.
