Under something called the inland letter post scheme, you are allowed to forward a letter free of charge within 24 hours of receiving it. But whenever you forward a letter (and even if you do it within 24 hours) it won't get priority. It is quite likely to take 10 days or so to reach its new destination.
Customer Care Center at (800) 522-9085 or postalone@email.usps.gov. For a convenient and fast way to order large quanties of stamps for your business, contact us at 1-800-STAMP-24 (800-782-6724) or email . For other customer support, please contact us.
Post Office Complaints Contacts
- Complete our feedback form below.
- Contact our customer service centre on textphone 0345 722 3355.
- Reach the Royal Mail on 0345 600 0606 or online at Royal Mail.
- Get in-touch with Parcelforce on 0800 0085 5854 or online at Parcelforce.
- Tweet us at @PostOffice.
How it works
- Complete a Redirection form – these are available at a Post Office branch, or you can view one in the 'Handy info' panel, on this page.
- Take your completed Redirection form to your nearest branch, along with the proof of name and address documents requested on the form.
Will you redirect mail sent by Special Delivery Guaranteed®, Royal Mail Signed For® and Royal Mail Tracked®? Yes, but we can only redirect this mail to UK addresses. If your new address is outside the UK, any item sent using these services will be returned to sender.
The Royal Mail general enquiries helpline operates a 03 number meaning that calls will be charged the standard per-minute rate for local calls from both mobiles and landlines. However you may be able to contact a Royal Mail advisor for free if you are using any inclusive free minutes offered by your service provider.
Our largest locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am.
We aim to respond to your enquiry in three working days. Please do not email philatelicenquiries@royalmail.com as this address is no longer in use.
Customer Service Point (CSP)
You can post your items at our Customer Service Points (usually located in a Delivery Office), as well as collecting items we've attempted to deliver.Visit your local Post Office™ location for assistance in filling out a Missing Mail request. Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.
The good news for consumers is that if your parcel goes missing or is damaged, you are protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. If you paid to have your delivery at a set time or date and your parcel is late, you have the right to cancel the order and demand a refund.
To confirm whether your package has been delivered, track your shipment. Your tracking page will show the progress of your parcel, including whether or not it has been delivered and, if you required it, the signature.
Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery.
First you need to locate your tracking number in shipment confirmation email or on your postage receipt. It may be called a barcode or a reference. Enter your tracking number on top of this page and press Track Package button to locate your parcel.
Submit a Missing Mail search request at MissingMail.USPS.com. File a claim. Visit your local Post Office™ location for assistance in filling out a Missing Mail request. Call 1-800-275-8777 (1-800-ASK-USPS) to ask for the phone number for your local Consumer Affairs office regarding a Missing Mail request.
What does a USPS Claim cover? If your delivery were insured, USPS's claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.
If we spot a damaged item we'll place it in a Royal Mail bag to try and prevent further damage. To minimise the risk of this happening in the future, please read our wrapping and packaging advice. We provide a range of water-proof delivery equipment to help protect your mail.
Your carrier may not be required to do so if they don't have mail to deliver to your address. To find out, contact your local Postal Service Consumer Affairs office. My letter carrier doesn't deliver my mail every day. If you suspect mail theft by your letter carrier, please file a complaint with us online.
For most mail classes, the package must be lost for at least 7 days from the date of mailing before you can initiate a request to have the USPS search for the missing mailpiece. When is a USPS Package Considered Lost? When is a USPS Package Considered Lost?
