For enquiries relating to your ANZ Credit Cards, please contact the ANZ Cards Services team on 13 22 73 (International callers +61 3 9683 9999) 24 hours a day, seven days a week.
Have your ANZ Credit Card, ANZ Access Account card or Customer Registration Number handy. Call us on 13 13 14 and press 1 for self-service, followed by 2, to register for phone banking. We'll give you a four- to seven-digit telecode to access your phone banking, similar to how you use your PIN.
You can find your BSB and account number by selecting your account from the ANZ Internet Banking homepage and viewing the 'Details' tab. On the ANZ Branch locator tool. Your BSB number can be found by searching for the branch in which you opened your account.
Help and support. If you'd like to chat online but an ANZ representative isn't available, call 13 13 14, 24 hours a day, 7 days a week or visit our Contact us page for more information.
How to activate your card
- Log in to the ANZ App and tap More, then Activate Card.
- Log in to ANZ Internet Banking and select Activate an ANZ Card from the Settings menu.
- By phone: call 1800 652 033 (or +61 3 8699 6996 from overseas) any time.
- At an ANZ branch: speak to our friendly staff.
To change your PIN simply tap on the Profile icon. Next, tap your name, scroll down to App PIN, follow the prompts and you're done. You can also change your ANZ App PIN using ANZ Internet Banking.
Find it in the Banking app
- Log in to the app.
- Go to the menu in the top right corner.
- Tap 'Details & Settings'.
- Tap 'Your details' to see your customer number.
How do I add a bank account to my PayPal account?
- Go to Wallet.
- Click Link a bank account.
- Enter your information and click Continue.
a
prefix representing the
bank and branch (six
digits), otherwise known as the
Bank code; the body (seven
digits); and. the suffix representing the product/
account type (two or three
digits).
Account number prefix.
| Bank name | Bank prefix | Branch range |
|---|
| ANZ | 01, 04, 06 and 11 (see below) | 0001–5699 |
| BNZ | 02 | 0001–1299 |
Generally speaking, bank account numbers are typically 10–12 digits, however, in some places they can be as short as 7 digits (Lloyds TSB account numbers). So to answer your question, there does not seem to be any multi-million dollar bank with 6 digit bank account numbers.
Copy the details by swiping left. In BOB - see them in your 'Account balances' view. The first six digits make up your BSB (like 306-089) and the next seven digits make up your account number (like 0001234). If you know the store your account was opened at, you can also search for that store's BSB number.
You can usually find your bank's SWIFT/BIC code in your bank account statements. You also can use our SWIFT/BIC finder to get the right code for your transfer.
How do I view my cheque or savings account details?
- Go to the Home page, this is the first page you see when you log on to ANZ Internet Banking.
- Select your cheque or savings account.
- Then select the "Details" tab from the account overview page.
Look up the bank's website if you know the name of the institution and need its routing number. It should be posted on the website. Or you can simply call the bank and ask for the number if you know the bank but not its routing number.
You may be able to reset your
password online. If not, you can call us on 13 33 50 (International callers: +61 3 9683 8833) 24 hours a day, seven days a week.
How do I log in to ANZ Internet Banking?
- Step 1 - Enter your Customer Registration Number (CRN)
- Step 2 - Enter your password.
- Step 3 - Click "Log in"
Yes, these are the same thing. From now on, your bill will show your account number instead of your customer number.
You can contact our business team 24 hours a day, 7 days a week.
Call or chat to us online.
Your Digital Banking security numberThis is the 4-digit number you chose when you registered for Digital Banking or Telephone Banking. It could be different to the numbers you use with your Debit or Credit Cards.
Personal IDIf you are still using your 16-digit card number as your ID, you may change this to an easier to remember ID once you have logged on.
How to get Bank Statement online?
- Step 1: Login to the account through the bank's net banking portal or mobile banking app.
- Step 2: Look for the heading “bank statement” or “e-statements”.
- Step 3: Select the statement period.
Your customer number, given to you when you signed up for Online Banking, is your date of birth (ddmmyy) followed by your unique number which identifies you to the bank. So for example if your date of birth is 9th March 1967 then your customer number would start 090367 followed by up to 4 numbers.
To find your customer number in the mobile banking app:
- Log into the Mobile Banking App.
- Select the Profile Menu top right or Help option in the bottom of the screen.
- Customer number displayed at the top of the screen.
If you've only forgotten your memorable dataYou can log in to the Internet Bank using your card reader or passnumber and code by text, then change your details by selecting: Manage my details and settings; then. View or change my security settings.
