Openreach confirmed the scam on social media and advised customers that: “Openreach would never contact you directly, nor would we ask for personal details or remote access to your router.” It also advised anyone who has received a call to hang up immediately and report the incident to Action Fraud.
EE is part of BT Group – one of the UK's biggest communications and IT companies. Together with BT, we provide great mobile, fixed and cloud products and services that can keep your business connected, and help you become even more agile, productive and efficient.
Essentially Openreach owns the entire UK phone and broadband network – and those 32,000 employees are very busy, making around 9.5 million visits to homes and businesses a year; 25,000 per day.
Virgin runs on its own exclusive network, whereas BT operates over the widely used Openreach network, but whatever package you currently have – broadband, TV or phone – switching between the two need not be a hassle.
Most fibre providers use BT's Openreach network, including BT itself, Sky, TalkTalk, Plusnet, and EE. Others, such as Hyperoptic, have their own network of lines.
National telecoms provider BT has announced they will shut off their ISDN and PSTN services. The move brings to an end the use of analogue phone lines and moves communications technology into an entirely online space.
Hyperoptic broadband connects each building to the Internet with 1Gbps leased lines from BT Openreach (EADs). Hyperoptic says it has thought about running its own fibre, but it will continue using Openreach for now.
Overall. Virgin wins by a mile on speed, but lags slightly behind BT when it comes to customer service; two of the most important factors when it comes to choosing a broadband provider. BT has decent technology and some great extras, but if you want fast and reliable broadband, Virgin may be the way to go.
What if I'm not on the Openreach network? While the majority of UK broadband users will be using the Openreach network there are some providers that have set up their own networks.
Like BT – and other suppliers such as Sky and TalkTalk – it uses the Openreach network.
Virgin runs on its own exclusive network, whereas BT operates over the widely used Openreach network, but whatever package you currently have – broadband, TV or phone – switching between the two need not be a hassle. This guide outlines everything you need to know about switching between BT and Virgin Media.
Does BT run all landline services? The majority of landline services in the UK are run by BT, but you don't have to get your home phone services direct from the company, as other providers will include these services in their own offers.
FTTP on Demand costs between £261.11 - £1233.33/month over a 36 month period.
The quickest way to contact us and raise your issue is through our chat facility. Just click on the icon in the bottom right corner of the screen. Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help.
Is FTTP better than FTTC broadband? Absolutely, yes. FTTP is capable of far higher speeds and typically also offers symmetrical speeds where your upload speed is the same as your download speed. FTTC on the other hand has a much lower speed ceiling and upload speeds are typically a fraction of download speeds.
“I want to be an Openreach Engineer because I want a job where I have the responsibility for carrying out my tasks safely and to a high standard. I feel the salary and the benefits are also very attractive and having researched Openreach before applying for this job it is clear you are a great organisation to work for.
I am a trainee Openreach field engineer, in the customer support role, repairing faults in the network and in customers' homes and businesses, I also install new lines, this involves a lot of customer interaction and good communication skills, I use a variety of hand tools and test equipment and work regularly at
This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. What do the lights on the Openreach fibre modem mean? >
Work to complete the fibre installation in your homeThis usually happens seven working days after the first stage and you'll need to be at home to let the engineer in. The appointment will last up to four hours. Your BT Hub should arrive by post two days before your installation date.
Everything we were told led us to three words: Personal, Simple, Brilliant. Every single person in BT has a role to play in bringing these values to life - wherever people sit in the business, whatever job they do and wherever in the world we live.
Sky Broadband uses the Openreach network and many others do too. Here's some of the main ones that do: BT. TalkTalk.
Alternatives to the Openreach network
- Virgin Media – Virgin Media offers much faster broadband speeds than services which use Openreach.
- 4G/5G mobile broadband – With the roll-out of 5G, mobile broadband is a real competitor to Openreach and offers great speeds.
- Satellite Broadband – Broadband via a satellite dish.
The UK's best broadband providers 2021
- Zen Internet: The undisputed customer satisfaction champion.
- Plusnet: Speedy, reliable broadband at very affordable costs.
- EE Broadband: The sweet spot for price and performance.
- Virgin Media Broadband: Great speeds make up for service shortfalls.
On that basis, Openreach would be worth £24.6 billion ($34.4 billion), or £11.4 billion ($15.9 billion) more than the whole of BT.
Who is Openreach? Openreach Limited is a wholly owned subsidiary of BT Group. We look after the copper wires and fibre cables that connect homes and businesses to phone and broadband. Our customers are the 650+ communications providers who sell phone and broadband services to these households and businesses.
The legal separation of BT and Openreach was designed to address industry concerns that BT, as a provider of broadband services and owner of the UK's largest broadband network, had the ability, incentive and propensity to favour itself when making investment and planning decisions, to the detriment of other network
Clear Telecoms is a trading name of PNS Affinity Limited of Hemel Hempstead, Herts. Much like Just Telecomms UK, the True Telecoms sales pitch implied that it was part of BT and customers were charged exit penalties of more than £600.
