I have an RMA Number.What do I do?
- Mark your RMA number clearly in large text on the outside of the package.
- Inside the package, please include a letter providing your name, your RMA number, your return shipping address, and a brief description of the problem.
- Please package the returned product very carefully to prevent damage during transit.
Pack Your Product
- Place vulnerable components like motherboards, graphics cards, hard drives, and RAM in anti-static bags like the ones they came with.
- Pack the product securely in a box that won't be damaged during shipping.
- Send back as little as possible.
- Write the RMA number on the outside of the box.
A return merchandise authorization (RMA) or return goods authorization is a part of the process of a customer returning a product back to the seller in order to get a refund, store credit, replacement or an exchange.
Return Materials Authorization
Return Merchandise Authorization
A return authorization number, or RA, is a unique number that companies issue to authorize you to return an item you have purchased if it is defective or just doesn't suit your needs. Shipping a package without an RA number could cause problems.
All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Newegg Customer Service through any of the methods provided on our Contact Us page. Returns for refund may be subject to a restocking fee.
A return merchandise authorization (RMA) system is a strategy for managing product returns through your online store. It usually consists of a form that the customer submits with the reason for the return, which generates documentation (like a shipping label) to accelerate the customer's return.
Log in to fedex.com, select "Create a Shipment," and select the "Send a Mobile Shipping Label" option under "Complete your Shipment." Enter the email address where you'd like to receive your label and click the "Ship" button.
This is a service option available in the U.S. and Canada. You can send the printed label to your customer with their shipment or send it on request. The customer then pastes the label on the package and takes it to the FedEx office for return.
UPS Print and Mail Return LabelUPS can also print and mail a return label to your customer for you, providing a suitable returns option for a variety of circumstances, including product recalls.
As long as the account that created the label is in good standing, the print return label does not have an expiration date. Email return labels may be set to be accessible for a maximum of two years from the date of the request for U.S. domestic shipments, including FedEx Express.
Step by Step
- Click Search in the History drop down menu.
- Select the order you want to prepare a Return Shipping Label for.
- Click Return Label.
- The Return Label window will open.
- Select the Mail Service for your return shipping label.
- Then select Continue.
- Choose who will email the label.
- Add a note to your customer.
Yes, you can with these options: If the company you bought from sent you an email with a QR code, you can head to FedEx Office or a participating Walgreens. Show the code to our team, and they'll print the label for your packed and sealed shipment.
RMA numbers are important to both the merchant and customer. An RMA number tells the merchant that a return is being made and offers protection against fraudulent returns. The customer can use the RMA number to inquire on the progress of a return.
