If you need to talk to a live person in Amazon customer service you need to dial 1-888-280-4331. This phone number is available from 3 am to 10 pm PST seven days a week.
Report the incident to Amazon by calling 844-311-0406 to receive 24/7 immediate assistance.
Amazon's mission is to be 'Earth's most customer-centric company', and our award-winning Customer Service team is an essential part of that mission. We consider each contact an opportunity to advocate for customers and provide support via phone, email and chat 24/7.
How to contact a seller on Amazon
- From the Amazon homepage, go to "Returns & Orders."
- Click "Problem with order."
- Choose an option under "What went wrong?"
- Click "Contact seller."
- Click "Select Reason" and choose an option from the list.
- Enter a message and hit "Send" when you're done.
No, Amazon does not offer free shipping to Japan. You'll normally have to pay around ¥1,100 JPY to have your Amazon purchase shipped to Japan, and you may have to pay more if you're buying multiple items or your purchase is heavy or bulky. Most Amazon packages in Japan will be delivered by Japan Post Holdings.
Global Shipping Times
| Region | Standard Shipping (business days) | Priority Shipping (business days) |
|---|
| Israel | As fast as 9 days | As fast as 6 days |
| Japan | As fast as 9 days | As fast as 6 days |
| Latin America | As fast as 9 days | As fast as 6 days |
| Middle East | As fast as 9 days | As fast as 7 days |
Though for Japanese consumers Rakuten might be a much bigger ecommerce site, Amazon.co.jp is an easy and safe way for shoppers abroad to buy from Japan. It's especially good for video games (both new and used), Japanese books (again both new and used), and some hobby goods (like figures, children's toys, etc.).
Ecommerce in
Japan is led by two brands: Amazon and Rakuten. Four other marketplaces are popular, but they lag far behind the leaders. Japan is the world's third-largest economy and the fourth-largest ecommerce market, with sales of $105 billion.
Amazon in Japan.
| # | 2 |
|---|
| Country | Japan |
|---|
| Visits/month | 555.8M |
|---|
| % of Total | 11% |
|---|
How to order and buy from Amazon Japan?
- Step 1: Go to Japan Amazon website
- Step 2: Search for items.
- Step 3: Copy product link.
- Step 4: Pay for the order from your Remambo account page.
- Step 5: Consolidate and choose shipping method.
- Step 6: Pay international shipping cost.
Amazon Prime is a membership program that gives you free unlimited Expedited Shipping and Scheduled Delivery on all eligible purchases, along with various benefits such as Prime Video, Prime Music, Amazon Photos, and Prime Reading etc. for 4,900 yen (tax included) a year or 500 yen (tax included) a month.
If you want to have Prime in Japan, you must make a new account. Amazon JP and Amazon USA are two different companies (well, they don't share data at least). You cannot use the same account for both. You can't use American gift cards in Japan ect.
Amazon has been available in Japan a little over ten years. But the kicker is that the Japanese version of Amazon Prime is not available outside the country. Now, there's a simple way around watching this version of Amazon Prime regardless of where you are in the world, and that is by using a VPN.
How it works
- Create your Amazon account Already registered? Sign in here.
- Add items dispatched by Amazon. to your basket.
- Select the 'Free delivery on first order' option at checkout.
- The cost of delivery will be automatically. deducted from your total order value.
They are a trustworthy company.
Amazon.co.jp accepts a variety of payment options, including credit and debit cards. The following payment methods are available for use: Visa.
If you're having trouble logging in, you may be entering incorrect account information or you may need to reset your password. If you have more than one email address, make sure you're using the correct email address and password combination.
While you're abroad, you can shop on Amazon from wherever you are in the world. Amazon Global ships over 45 million items to over 100 countries and regions outside the U.S. Visit Amazon International Shipping to search and browse for items that qualify for international shipping.
To buy on Amazon:
- Sign in to your Amazon account.
- Hover over Departments and click on a category.
- Review the item, and click Add to Cart.
- Click Proceed to Checkout.
- Enter a shipping address and click Continue.
- Choose a payment method and click Continue.
- Click Place Your Order.
Log into your Amazon account. Go to Accounts & Lists > Manage Your Content and Devices > Preferences. Click the arrow that's to the right of Country/Region Settings and you will see your current country. Select Change, then enter the address you'd like to have associated with your account, and hit Update.
We ship products internationally with AmazonGlobal. Available product lines, shipping rates, and fees may vary depending on the delivery address for your order. To learn how to search and browse items that are eligible for international shipping, go to Search for Items Eligible for International Shipping.
