POP3 is a protocol for receiving email that downloads it to your computer, from a mailbox on the Shaw server. IMAP is a protocol that leaves your emails on the server, allowing you to read and manage emails using multiple computers, devices, and email apps. IMAP is recommended for use with your Shaw email addresses.
Create a Shaw email address
- Sign into My Shaw.
- Click My Services and select Internet from the dropdown menu.
- Scroll down to Email accounts and click Create Email.
- Enter your first name and last name.
- Enter a username (eg. username@shaw.ca)
- Enter a password.
- Click Create.
Setup Your Shaw.ca Account with Your Email Program Using IMAP
| Shaw.ca SMTP Server | mail.shaw.ca |
|---|
| SMTP port | 587 |
| SMTP security | STARTTLS |
| SMTP username | Your username |
| SMTP password | Your Shaw.ca password |
Explore the menu of 'Select Saving Option' and, scroll down the list to search for Gmail option. Once you find this option, click on it to transfer Shaw email to Gmail account.
There don't appear to be any outages in my area — how can I be sure that my Internet modem is online and functioning properly?
- If you have a BlueCurve Gateway, you should see a white solid light at the top corner.
- If you have one of the other Shaw modems, the first 4 lights should be solid.
Follow these steps to reboot your Shaw BlueCurve Gateway.
- Unplug the power cord on either end. At the back of the Gateway, or at the power source.
- Wait for 10 seconds, then plug the power cord back in.
- The Gateway has completed the reboot and is online when the light on the top is solid white.
Locate the small pin-hole reset button located on the back of the Shaw WiFi Modem. Push and hold this button down for 15 seconds with a paper clip or pen. This will cause the modem lights to begin to flash and after a few moments, the modem will come back online.
Following are the top five steps to get your small business back online now.
- Call your Internet Service Provider (ISP). The first step is to rule out any area-wide problems with your ISP.
- Reboot your network bridge. Find your cable/DSL modem or T-1 router and power it down.
- Ping your router.
Overview. In most conditions, your home WiFi connection with Shaw Internet should be stable and fast. Disconnections and slow speeds can be a result of weak signals, device capabilities, or interference.
Solid Green Light: Indicates that the modem is now online. Flashing indicates the modem is scanning for network connectivity. When solid, these lights indicate that a connection has been detected. If flashing, this indicates that data is currently transmitting through this ethernet port.
One of the surest signs that your modem is going bad is a sudden stoppage of all its functions. The lights do not turn on even when you properly re-connect your wiring. Complete unresponsiveness of a modem is a signal permanent damage to the modem. Modems are not created to last a lifetime.
Quick Answer: How to improve Internet speed by restarting your modem
- Unplug the power cable from the back of the modem.
- Wait 30 seconds.
- Reconnect the power cable to the modem.
- Test your connection.
Don't worry—we'll get this working again in no time.
- Test your Wi-Fi on different devices.
- Restart your modem and router.
- Try a different Ethernet cable.
- Upgrade your equipment.
- Call your internet service provider.
- Reset your router to default settings.
To manage your accounts using the My Shaw website:
- Sign in to my.shaw.ca.
- Click My Bills to manage your Shaw bills, transactions, and payments.
- Click My Profile to manage your accounts, Shaw IDs, Shaw email accounts, and Shaw Go WiFi Devices.
- Click My Services and select a service to manage from the drop-down menu.
You will be presented with your WiFi modem login page. Enter the following information: Username: cusadmin. Password: This information is located on the white sticker on the top or side of your modem.
You can
change your
password for security reasons or reset it if you forget it.
Change your password
- Open your Google Account. You might need to sign in.
- Under "Security," select Signing in to Google.
- Choose Password. You might need to sign in again.
- Enter your new password, then select Change Password.
Log in to My Shaw using your Shaw ID and password. Hover over My Services at the top of the page, and click Internet. Scroll down to Email Accounts and click Edit next to your email address.
How do I recover deleted emails in webmail?
- Under 'Folders' click 'Deleted Items'.
- Click 'Recover items deleted from this folder'.
- Use the search bar to find a specific email or select an email from the list.
- Tick the box next to each email you want to recover and click 'Restore'.
Shaw ID is a single login for Shaw products and services like My Shaw, BlueCurve TV, Shaw Go WiFi and more. It consists of an email address username and password.
Recovering Shaw ID
- Go to my.shawdirect.ca.
- Click Shaw ID under "Forgot your Shaw ID or password?"
- Enter the Recovery Email Address associated with the Shaw ID.
- Complete the "I'm not a robot" captcha.
- Click Retrieve Shaw ID.
- You will get a confirmation message.
- Check for an email from Shaw Direct with the correct Shaw ID.
How to delete emails manually
- Click the email and click Delete in the the menu bar.
- Right-click the email and select Delete from the options menu.
- Select the checkboxes beside multiple emails and click Delete in the menu bar.
